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Contact Us                                                                         Cymraeg >

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Patient Feedback

We are always interested in patients' comments.  If you are happy about a particular aspect of our service, or if you feel that anything could be improved, please let us know.

If you are unhappy with any aspect of our service, please let us know so we can address the issue.

Please contact Wendy Jones, our Practice Manager on 01639 635331 (reception will put you through) who will be happy to discuss any issues with you.

Alternatively, you can fax us on 01639 641016.

Complaints

Our aim is to provide the very best care and treatment and it is important that we welcome comments and learn from people's experiences.  Sometimes things might not go as well as expected and, when that happens, we need to look at what when wrong so that we can improve our service.

If you have a concern about the service you have received from the Doctors or any of the Staff working in this Practice, please let us know.

You can raise your concern with the Practice Manager, Wendy Jones:

  • by letter to Dyfed Road Health Centre, Dyfed Road, Neath, SA11 3AW
  • by email at Wendy.Jones35@wales.nhs.uk
  • by speaking to her in person
  • by phone on 01639 635331

Your concern will be acknowledged within 2 working days and we will explain the process of how your concern will be investigated and when you can expect a response (within 30 working days, unless a longer time scale is necessary, in which case we will inform you).

If you do not wish to raise your concern with the practice, you can address your concern to the ABMU Health Board by:

  • phoning 01639 683316

If you need help with raising your concern, please contact:

Adults

Abertawe Bro Morgannwg Community Health Council

  • By phone on 01639 683490
  • By email at office.abm@waleschc.org.uk
  • In writing to:  First Floor, Cimla Hospital, Neath, SA11 3SU

Children

Children and young people advocacy unit

  • By email at advocacyinformation@wales.gsi.gov.uk

 

Please click here to access the NHS Wales "Putting things right" leaflet

 

Keeping us up to date with your contact details

Occasionally we may have a need to contact patients, so it is vitally important that you keep us up to date with your current contact details. Additionally, times are changing and for some matters we may be able to contact patients by text message or email. In order to allow for this you are able to provide us with mobile telephone numbers and email addresses, but this is through personal preference only and it is not compulsory.

In all events, we would ask all patients to advise us of a change in names, address or landline and mobile telephone numbers as a minimum, and to ensure your local hospital and dental surgery is advised of the same. These changes are not automatically carried out across NHS services, and so it is important for the provision of sound healthcare as well as the efficiency of the NHS.

 


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Dyfed Road Surgery, Dyfed Road, Neath, SA11 3AW
 
Last updated: February 2019