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Emergencies                                                                         Cymraeg >

GP OUT OF HOURS NUMBER 111 (when we are closed for GP/Staff Training, please follow the instructions on our answering machine to contact the Out of Hours service)

If you have a medical problem that needs to be seen to urgently, you may need to make an emergency appointment, request a home visit (during normal working hours) or be treated by the out of hours emergency service.  You can get advice anytime by ringing NHS Wales on 111.

Emergency appointments

If you have a medical problem that cannot wait for the next available appointment, we will see you the same day as an emergency.  Please telephone to arrange an appointment, as we do not offer a "walk-in" service.  Please note that emergency appointments are shorter, and are for dealing with urgent problems only. 

Home Visits

Home visits are only for patients that are housebound and have no means to attend the surgery.  Requests for a home visit should, where possible, be made by 10:00am.  The receptionist will ask for brief details, this will help us to prioritise the visits.  We may contact you for further details.  Please note in some circumstances (eg life threatening emergencies) we may feel that it is more appropriate for you to be admitted straight away by ambulance without a home visit - we will advise you about this.

Emergencies out of hours

For urgent problems outside normal working hours (after 6.30 pm weekdays and any time on the weekend), you will be treated by the out of hours emergency service. The telephone number for Out of Hours is 111.  You may be asked to attend the treatment centre at Neath Port Talbot Hospital, or a visit may be made.  This service is currently run by Primecare, and you will not be seen by your usual doctor.  The Local Health Board is responsible for the out of hour's service.

 


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Dyfed Road Surgery, Dyfed Road, Neath, SA11 3AW
 
Last updated: February 2019